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PI + AI comes to every part of the enterprise, Celonis:Next 2025
Almost every enterprise today is using artificial intelligence (AI): just 1% say they’re not using AI at all, according to a global survey. But just like people need the right information to do their jobs well, AI needs to understand how the business runs to be effectively deployed. Process Intelligence (PI) provides this critical context, helping bridge the gap between AI’s promise and its ability to deliver tangible results for the enterprise.
During the Celonis:Next online event, co-CEO and co-founder Alexander Rinke and fellow Celonauts demonstrated how the Celonis Process Intelligence platform enables companies to build effective AI agents, orchestrate end-to-end business processes, and scale PI and AI across the enterprise. The mid-year update highlighted advancements to AgentC (like an extended Process Intelligence API), the acquisition of Orchestration Engine, the launch of Celonis Solution Suites, and multiple platform enhancements.
"AI is great for everyday tasks, like writing emails. But to provide maximum value for business, it needs to do things like telling you which customer deliveries are at risk and take automated action to reroute deliveries and notify logistics partners," said Rinke. "Celonis Process Intelligence makes this possible. It provides AI with the process knowledge and business context to make it effective in accomplishing business-critical tasks, like mitigating supply chain disruptions, optimizing inventory, and managing tariffs. That’s why we strongly believe that for enterprise use cases, ‘there’s no AI without PI’."
Process Intelligence API & Enhanced Celonis AI Capabilities
Celonis is committed to helping customers build and deploy AI copilots, assistants, and agents grounded in Process Intelligence. At Celosphere 2024, Celonis launched AgentC — a suite of AI agent tools, integrations, and partnerships that enables customers to bring PI from the Process Intelligence Graph to AI agents everywhere, whether they’re building them in leading AI platforms or leveraging pre-built agents from Celonis partners like Rollio. Just six months later at Celonis:Next, the company unveiled significant upgrades to AgentC, including an extended Process Intelligence API that makes it easier to securely share PI context, metrics, and recommended actions with AI platforms like Microsoft Copilot Studio, Amazon Bedrock, and Salesforce Agentforce. Now, these agents can connect directly to the real-time data and best practice knowledge that Celonis provides, so they can better understand the business and how to improve it. “With AgentC and the API, AI gets the process data and business context it needs to understand how the business runs and how to make it run better — so our customers can maximize the ROI of their AI deployments,” said Mohamed Karous, Director of Product Marketing.
Celonis Process Intelligence API in action
For customers who prefer to build and run AI capabilities directly within Celonis, new enhancements were also announced to strengthen the platform’s native AI tools, including:
Process Copilots in GA: Celonis Process Copilots are now generally available and can be used in collaboration tools like Slack and Microsoft Teams. Now the employees of Celonis’ customers can interact with their processes in their regular workspaces and get answers fast about what’s working and what blockers need their attention.
Annotation Builder in GA: The Celonis Annotation Builder, a no-code GenAI tool for recommending decisions, is now generally available. Static dashboards are a thing of the past — now Celonis analytics views show employees AI-generated recommendations for how to address issues and improve processes.
Orchestration Engine
Creating AI agents is one thing; getting them to play well with the intricate web of RPA bots, workflows, automations, and manual activities happening across a company’s systems and departments is another.
With this challenge in mind, Celonis announced the acquisition of Orchestration Engine (OE) from technology partner Emporix to provide companies with a new level of control and agility over their processes. OE acts as an intelligent management layer that coordinates complex workflows involving multiple AI agents, human tasks, and system automations across the enterprise. Leveraging real-time Process Intelligence, businesses can use OE to digitize, connect, and run end-to-end processes toward the outcomes they want to achieve.
Orchestration Engine being used to manage credit blocks
Celonis Solution Suites + Partner Apps
To enable faster deployment of PI and AI across every department in the enterprise, Celonis also introduced Celonis Solution Suites. These comprehensive suites help companies accelerate process improvement and reduce time to value by packaging Celonis expertise and technology, combining connectors to critical systems, pre-defined process data and business context, AI-powered capabilities, and pre-built apps. The four Solution Suites announced at Celonis:Next include:
Celonis Solution Suites are already helping companies unlock value. For example, a major consumer goods company used the Celonis Supply Chain Solution Suite to uncover countless customer orders that were being automatically rejected due to rigid minimum order quantities — even when these orders could be filled. With Celonis, the company's customer service team was able to take immediate action on these orders and deliver for customers.
Advancements across the Celonis platform
In addition to these comprehensive solution packages, Celonis highlighted numerous advancements to its Process Intelligence platform, making it faster and easier to use. These include:
Process Intelligence Graph expansion: Celonis has expanded the PI Graph’s pre-built objects and events catalogue. Long-time Celonis customers can bring their existing data models into the PI Graph faster and simpler. And new version control features make it easier for customers to manage their individual PI Graph.
New Celonis Process Management API integration: Celonis Process Management unites process mining and modeling, bringing data on how processes should run, and how they actually run, together. With a new direct API integration, companies can now import process models into the Celonis Process Adherence Manager, getting unparalleled detail and accuracy in process adherence assessment — a capability unmatched in the market.
Microsoft Fabric integration: Celonis Process Intelligence is now available as a workload in Microsoft Fabric. Celonis' zero-copy integration with Fabric and the ability to embed Celonis Views into Fabric lets Microsoft users seamlessly embed process intelligence into solutions they’re building.
Process mining innovation: A new event log builder lets users create, modify and explore event logs on the fly directly in Celonis Views without having to go back to the data model, write lines of SQL code, or create new sub-processes.
More intuitive and customizable Studio Views: New scalable View Modules make sure changes made to one View Module are automatically replicated anywhere it’s used. Performing deeper analysis is faster with new process visualizations and enhanced filtering options. And new scheduled reports let users share insights with key stakeholders on a daily, weekly, or monthly basis.
New PQL Editor: PQL is the language of Process Intelligence. The new PQL Editor is business context aware and continuously in sync with customer Knowledge Models.
The new event log builder in Celonis Views
"Everything we do is with our mission in mind: make processes work for people, companies, and the planet,” said Dan Brown, Chief Product Officer. “We can’t wait to see what our customers will achieve with these new capabilities."
For more information on the new and updated features and capabilities announced during the event, watch the on-demand Celonis:Next video embedded above.
