7 ways process intelligence helps optimize business processes
Process intelligence is purpose-built to unlock business value. It provides leaders (their people and technologies) with unprecedented clarity of their businesses as they truly operate, rather than how they think they operate. It provides both the roadmap to process optimization and the vehicle to get there. Here’s a look at some of the specific ways process intelligence helps optimize business processes.
1. Visibility and data-driven decision making
Process intelligence draws together and standardizes process data in a single platform. This removes assumptions, anecdotes, and gut feeling from decision-making. As a result, business leaders gain data-backed insights to help them make better decisions.
- “We’re finally data-driven in our approach of how we deploy resources. We know exactly where to focus our efforts to solve issues, instead of just adding another approval step to improve compliance.” Read more about how Celonis Process Intelligence delivered a multi-billion dollar, multi-agency process and procurement audit 200 x faster for the State of Oklahoma.
2. Uncovering value and process optimization
The process data and analytics tools provided by process intelligence help uncover value opportunities and eliminate inefficiencies hidden in organizations’ processes – from eliminating bottlenecks to redesigning processes with AI to optimize business performance. By automating data collection, cleansing, and analysis, process intelligence can accelerate optimization initiatives by reducing time to value.
Furthermore, armed with dynamic process insights, organizations can continuously optimize and streamline their workflows to boost productivity, cut costs, and elevate customer experience.
- “Once we had everything set up, we had this ‘Wow’ moment. For the first time, we saw our processes as they really are and could directly point out inefficiencies.” See how Celonis helped Deutsche Telekom Services Europe save over €66M in their Procure-to-Pay processes.
3. Targeted, strategic automation
The full visualization of business processes from process intelligence helps enterprise leaders identify workflows suitable for automation. The technology highlights repetitive, high-volume manual tasks that would be more productively tackled by robotic process automation (RPA) tools or similar. Importantly, through Decision Intelligence, it can simulate the cross-business impact and foresight of such automations before they’re implemented. In this way people are freed to focus on higher value strategic tasks.
4. An enablement layer for AI
The Celonis Context Model serves as the dynamic Context Layer between your system data and Enterprise AI solutions. It gives AI models and autonomous agents the ground truth of your operational reality. Instead of relying on generic public internet patterns, your AI agents gain hindsight, insight, and foresight to make reliable real-time decisions without skyrocketing token or compute costs.
Business process management professionals can track process performance, and the impact on business objectives via process intelligence dashboards. This includes the implementation of ‘early warning alerts’ if functional or process performance drops out of expected ranges. At the same time, process intelligence can play a critical role in digital transformation – monitoring the real-time impact of process optimization initiatives. These insights allow process improvements to be adjusted in response to real-world outcomes on a continual basis. Process intelligence supports a culture of continuous process improvement within an organization.
- “The working capital impact that Celonis has had – in the range of millions – is quite astonishing.” Find out how Celonis reduced rejected sales orders by 86% and unlocked millions of dollars in accounts receivable for PepsiCo.
6. Team collaboration and alignment
The shared visualization platform that process intelligence tools provide allows different business functions to work together on process discovery and optimization. Mutual understanding of process interdependency across the business eliminates silos and siloed thinking, promoting collaboration and pursuit of process improvements aligned to strategic goals.
7. Compliance, risk, and process best practice
With process intelligence and the Celonis Context Model, enterprise leaders gain a deterministic, auditable foundation of business processes as they actually happen, ensuring cross-functional compliance and reducing operational risk.
- “The capabilities of Celonis are incredible. It totally changes the conversation when you have Finance, the business, and our team on the same page.” See how Celonis facilitated a digital transformation program at Cardinal Health leading to a 60% growth in user adoption over 12 months.
Process intelligence has the power to transform businesses into the best version of themselves, finding value hidden in their processes, and making AI work for the enterprise. Beyond that, it sets up an ongoing cycle of self-improvement that puts businesses in the best possible shape to adapt to volatile trading conditions and embrace emerging technologies with confidence.
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