ProcessLab

Transforming Banking Operations

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This strategic collaboration brings together ProcessLab’s expertise to extend the Celonis platform with a catalog of banking solutions to focus on solving the industry’s most business critical challenges.

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Achieve absolute visibility: Gain a comprehensive understanding of your business operations before implementing changes.

Optimize spend: Lower costs while enhancing team performance.

Delight your customers: Provide an exceptional experience through intelligently-automated processes that deliver the right support at the right moments.

Partner Apps

App 1

Cross Border Payments Manager

The Cross Border Payments Manager helps you make informed decisions and take appropriate action while reducing costs, accelerating

payments, and ensuring full compliance with regulatory requirements.

Clarity & cost reduction

Achieve absolute visibility from initiation to fulfilment, reducing costs and eliminating duplicate activities.

Enhanced customer experience

Simplify interactions, provide the real-time payment status, and educate clients to elevate their banking experience.

Minimized regulatory risks

Automate monitoring and reporting on regulatory requirements, ensuring real-time compliance within a clear framework.

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App 2

FSI Customer Service & Experience Manager

FSI Customer Service & Experience Manager helps you optimize customer service for efficiency and superior experiences through AI-driven insights and visibility.

Absolute visibility & quantification

Gain end-to-end visibility across the value chain, quantifying KPIs in revenue, productivity, and customer service.

Simplification & automation

Reduce service types and queries with AI, enabling automated resolutions to streamline processes effectively.

Prioritization & performance

Prioritize optimization opportunities based on impact and time to value, with clear, accurate cost drivers for performance.

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App 3

Home Mortgages Manager

The Celonis Home Mortgages Manager streamlines loan origination, using AI to ensure fast approvals and a seamless journey.

End-to-end visibility & seamless collaboration

Achieve a unified view of the home loan journey, connecting all stakeholders for streamlined communication and transparency.

Intelligent prioritization

Use AI to prioritize

applications instantly, eliminating idle time and ensuring your team focuses on critical tasks.

Advanced automation & proactive self-service

Automate every process step while empowering customers with self-service options, reducing queries, and freeing up resources.

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Go beyond

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Celonis and ProcessLab Launch Home Mortgages Manager to Transform Loan Approvals Process

Celonis and ProcessLab Launch Home Mortgages Manager to Transform Loan Approvals Process

Read more!

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Celonis and ProcessLab Launch Solution to Elevate Banking Customer Experiences

Celonis and ProcessLab Launch Solution to Elevate Banking Customer Experiences

Read more!

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Execute complex payments more effectively with the Celonis Cross Border Payments App

Learn how the Celonis Cross Border Payments App, powered by ProcessLab, helps banks delight customers by executing complex payments more easily, while also reducing costs.

Read Blog Post

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Cross Border Payments | Celonis

Cross border and trade payments, powered by Celonis, to ensure on time payment and clear visibility of the process.

Download now!

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Celonis Launches Platform Apps Program with New Process Intelligence Apps co-Created with Ecosystem Partners

Four apps from the new Celonis Platform Apps Program enable companies to increase performance, cut downtime, reduce cycle times, and drive value across Banking, Oil & Gas and Chemical, Manufacturing, and more...

Read more!

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The Future of Banking is Real-Time. Celonis FSI Customer Service & Experience Manager App

In this webinar we will show customers how the FSI Customer Service & Experience Manager App can support them improve on managing spend, productivity and customer satisfaction.

Watch on-demand

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Standard Bank Customer Story | Celonis

Standard Bank uses Celonis Process Intelligence to transform CIB Operations – from optimizing cross-border payments to enabling transparency, AI, and automation., Read the story.

Read more!

Get Started

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