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The era of the process hero is here

Here’s to the process people. The efficiency obsessives who can spot value opportunities a mile away and take action to unlock that value before everyone else has finished their first cup of coffee.

These (often unsung) heroes have been driving process excellence in their organizations for years. And now the rest of the world has caught up and realized how important their work is to the survival of our businesses (and even our planet).

The years of ‘growth at all cost’ are over. When headcounts get cut and budgets shrink, ‘Do more with less’ isn’t a nice-to-have — it’s a survival tactic. Every single department in every company needs to cut costs and optimize for efficiency. Year on year, quarter on quarter, month on month.

This perfect storm has ushered in the era of the process hero. If that’s you, you're in an amazing position. For the first time, everyone needs what you bring to the table. Now is your time to be the hero and prove to the business what you’ve always known: process performance is business performance. 

No more excuses for poor performance

While process people have been quietly working to maximize business performance, they’ve been held back by suboptimal tools. 

Sticky notes and anecdotes can’t recreate real-life process complexities. RPA bots won’t fix complex (or poorly designed) processes. And static reports can’t show root causes behind missed KPIs, let alone fix them.

These tools either provide insights but no action, or actions without insight. And that disconnect means businesses have struggled to make a meaningful difference to the top, bottom, or green line.

Until now. 

Process mining is driving immediate cash impact

When equipped with the right technologies, you  can activate your superpower: the ability to accelerate a virtuous circle of insight, action and value. 

A holistic process mining solution enables you to unveil hidden value opportunities in your processes and empowers everyone to take action on them — all while flexibly layering on top of all the software your organization uses to run.

With this power, you can provide value in every direction — and prove you’re doing it.

In Accounts Payable, eradicate duplicate payments by identifying and blocking them across systems before they’re paid, to prevent unnecessary cash outflow.

In Procurement, apply the most favorable pricing and payment terms from negotiated contracts to drive savings and minimize contract leakage.

Accounts Receivable teams can eliminate underpayments by flagging incorrectly taken cash discounts and addressing the underlying issue at the source.

And in Order Management, orders that are shipped but not invoiced can be billed faster, to drive cash flow and recoup the revenue deserved.

Process heroes at work

Process heroes are making digital transformations cheaper, safer and  — importantly in times of economic turbulence — you’re doing it faster, driving immediate cash impact in as little as four weeks. 

We know because we’ve seen it in action. Just as an example of what it looks like, here are some of our customers’ successes. 

Johnson & Johnson used Celonis to drive a 12% improvement in on-time delivery. “We used Celonis to look at data from a single system, uncover the inefficiencies in the process, and understand the value of Process Mining first-hand,” said Brooks Olphin, Product Line Owner for Process and Task Mining.

Siemens has saved $15 million annually through process automation. Healthcare innovator IQVIA improved processes to the tune of $10 million in working capital savings.

Process mining is having a moment

We’re honored Gartner® has named Celonis a Leader in its first-ever Magic Quadrant™ for Process Mining Tools. We’ve placed furthest on Completeness of Vision and highest on Ability to Execute.

In the same week The Economist declared process mining 'the next real big thing in business automation.' We believe this is a moment in time for process mining as a discipline, and a victory for process heroes everywhere.

Though they often work behind the scenes, process heroes are now gaining the recognition they’ve long deserved. Process mining (along with the process excellence and business performance it drives) is having a moment.

Long may it continue.

If you’re a process hero in training, everything you need to hone your skills and improve your knowledge is in this free guide: Process Mining For Dummies.


Gartner, Magic Quadrant for Process Mining Tools, Marc Kerremans, Kimihiko Iijima, 20 March 2023

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Andrew London Headshot
Andrew London
Senior Content Marketing Manager

Andrew London is a Senior Content Marketing Manager at Celonis. He specializes in both strategy and execution, helping with positioning and messaging at one end, while getting his hands dirty producing content at the other. He learnt how to do all this working with some of the biggest names in B2B tech at Velocity Partners — being part of the team that helped them win The Drum Agency of the Year award during his time there. Before that he cut his teeth working for SEO powerhouse TechRadar where he proudly held the top ranking position for “Best gadgets”.

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