Customers Background

Celonis Customers

Leaders from every industry, all around the world, are harnessing the power of Process Mining to accelerate operations. Take a look at some of our favorite Celonis success stories.

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Featured Story: Sysmex

Sysmex is a global leader in hematology diagnostics and testing. With Celonis, Sysmex America has made breakthrough improvements to their Finance processes in cash collection and cash management, recovering $3.4M in overdue payments in just one month. Theyโ€™re also using Celonis to harmonize their IT landscape and prepare for their SAP S/4HANA migration.

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Customer Stories

From Finance and Customer Service to Manufacturing and IT, see the Superfluid Enterprise in action through the stories of Process Mining pioneers.

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A1 Telekom Austria

Austriaโ€˜s market leader in telecommunications makes full use of the Celonis Action Engine to enhance its Purchase-to-Pay and Sales-to-Activation processes, thereby improving customer satisfaction.

ABB customer story page


ABB utilizes Celonis insights to boost efficiency, accelerate cost-savings in processes including Master Data Management, Procurement and Accounting, Logistics, and Production, as well as ensure a successful ERP migration.



Airbus is using the Celonis ERP Solution Center to gain a better understanding of its processes, and maximize improvement.

AstraZeneca customer story page


AstraZeneca describes Celonis Process Mining as the main โ€œcatalystโ€ to their Digital Transformation and operational excellence journey.

AzkoNobel main customer story page


Celonis enables AkzoNobelโ€™s Global Business Services to drive efficient, effective, and compliant transactions.

Becton Dickinson main customer story page

Becton Dickinson (BD)

BD uses Celonis in their Accounts Payable process to discover lost cash discounts and accelerate Internal Audits with a new level of process visibility.



Bonfiglioli, an Italian manufacturer uses Celonis to enable fact-based discussions, pinpointing inefficiencies and identifying the root causes within their processes.

Chart customer story page

Chart Industries

Chart is realizing enormous working capital opportunities by improving Accounts Payable and Accounts Receivable processes with Celonis.



Chemours gained a better understanding of their Order-to-Cash (O2C) process to remove friction, accelerate working capital, and achieve Frictionless Finance.

Deutsche Telekom

Deutsche Telekom

Deutche Telekom uses Celonis to optimize their Purchase-to-Pay process, achieve full end-to-end transparency, and fight their annual cash discount losses of โ‚ฌ2 million.

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EDEKA gains unprecented insight into their IT Service Management process with Celonis.

Eissmann customer story page


Eissmann is achieving 30% faster throughput times thanks to flawless master data, frictionless Production and Procurement processes, more transparency in supplier performance, and more.

Elsevier customer story page


Elsevier is accelerating their publishing process by removing operational friction with the Celonis Action Engine.

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Energias de Portugal (EDP)

EDP supercharges their enterprise-wide digital transformation initiative and achieves frictionless Finance operations with Celonis.

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The Swiss retailer Globus gains full transparency over their shipping and eCommerce processes to deliver a flawless customer experience, resulting in a 20% reduction of their overall cancellation rate.

innogy customer story page


Innogycan now fully visualize its actual processes and understand root causes and interrelations in the process data, resulting in faster, better processes and more satisfied customers.

Koch main customer story page


Koch Industries has significantly increased its performance on ServiceNow and highly reduced associated costs.



Lโ€™Orรฉal is discovering improvement opportunities in their Order-to-Cash process with Celonis Process Mining.