Agreements and Terms

Terms of Use

Your use of and access to Celonis Services are governed by the Terms and Conditions of the agreement under which You obtain those Services.

  • If You have executed a standalone agreement with Celonis, Your use is governed by the terms contained within that executed agreement.

  • If You purchase or renew a Subscription through the execution of an Order with Celonis, Your use is governed by the Celonis Master Services Agreement.

  • If You purchase or renew a Subscription through the execution of an order with one of our partners or resellers, Your use is governed by Your agreement with the partner or reseller, and where applicable, our Master Services Agreement. Our Privacy Notice also applies.

Privacy / Data Protection

Your use of the Services is subject to the terms of Our Data Processing Agreement and Privacy Notice, and the following related documents:

Please visit Our Trust Center for other privacy and security related information.

Supporting Documents

Our terms of use reference the following supporting documents, as applicable to Your Subscription:

1. Product Description

2. Metrics Description

3. Support Services and Service Level Agreement

4. Order Form Supplements

Website Terms of Use

The Celonis Website Terms of Use apply to Your use of the Celonis website.

Other Legal Documents

For a full listing of all legal documents, please see below.

Master Services Agreement

Data Protection and Privacy

Product Descriptions

EMS Platform Products

EMS Business Applications

Celonis Training

Celonis for Consulting


Metrics Definition

Support Services Description and Service Level Agreement

Other Agreements

Legacy Single-Jurisdiction Master Services Agreement

Legacy Cloud Services Agreement

Legacy Software Subscription Agreement

Legacy Professional Services Agreement

Legacy Terms

Legacy Products

Legacy Metrics

Integromat Next Generation

Supply of Goods and Services

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