Industry Solutions

Celonis for Insurance

Deliver on customer experience while managing risk and minimizing losses.

Insurance Industry Page Header

Perform at levels you never thought possible

Deliver a superior customer experience

Increase straight-through processing by leveraging self service and automation to improve customer experience, reduce expenses, and maximize key operational metrics.

Drive operational efficiency

Identify and provide key insights and direction to drive high quality results across claims and underwriting operations by removing errors and manual touchpoints.

Reduce risk and improve quality

Continuously monitor your processes and proactively intervene through intelligent alerts to better manage risk and safeguard the business.

Maximize performance across Insurance processes

Manage your risk patterns

Pay-outs for indemnities represent the majority of your losses. Cutting them down has direct P&L impact. 

Understand and take proactive action on claim patterns that result in significant losses to the business.

Thrive in the competitive underwriting ecosystem

Constant inflow of high volume third-party leads stresses your operations and increases your risk.

Optimize your processes in the emerging underwriting value chain to efficiently and effectively manage third-party integration.

Turn every customer touchpoint into a stellar experience

Ensure every online interaction delivers a superior customer experience.

Provide flawless policy self-servicing and sales experiences, optimized to build customer engagement and drive loyalty.

Optimize supplier management

You manage buyer-supplier relationships with a large number of suppliers and service providers.

Align and manage distinct supplier groups with a tailored process.

Delight your customers with world-class customer service

The bar has risen for customer service, with your customers expecting efficient and effective resolution across both digital and physical channels. 

Empower your customer service team to speedily and accurately resolve service requests with real-time visibility into claim status and proactive alerts to potential issues — so issues are resolved the first time.

Manage your risk patterns

Pay-outs for indemnities represent the majority of your losses. Cutting them down has direct P&L impact. 

Understand and take proactive action on claim patterns that result in significant losses to the business.

Thrive in the competitive underwriting ecosystem

Constant inflow of high volume third-party leads stresses your operations and increases your risk.

Optimize your processes in the emerging underwriting value chain to efficiently and effectively manage third-party integration.

Turn every customer touchpoint into a stellar experience

Ensure every online interaction delivers a superior customer experience.

Provide flawless policy self-servicing and sales experiences, optimized to build customer engagement and drive loyalty.

Optimize supplier management

You manage buyer-supplier relationships with a large number of suppliers and service providers.

Align and manage distinct supplier groups with a tailored process.

Delight your customers with world-class customer service

The bar has risen for customer service, with your customers expecting efficient and effective resolution across both digital and physical channels. 

Empower your customer service team to speedily and accurately resolve service requests with real-time visibility into claim status and proactive alerts to potential issues — so issues are resolved the first time.

Insurance leaders around the world use Celonis

Global Insurance Leader Logo
5 days
reduction in underwriting cycle time
Global Insurance Leader Logo
90%
of claims cases correctly assigned the first time
Global Insurance Leader Logo
$2M
decrease in claims costs by minimizing number of attorney represented claims

Connect with a Celonis Insurance expert

Our dedicated Insurance solutions team is ready to chat when you are.

Dear visitor, you're using an outdated browser. Parts of this website will not work correctly. For a better experience, update or change your browser.