Industry Solutions

Celonis for Utilities

Accelerate your digital transformation and energy transition efforts.

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Perform at levels you never thought possible

Exceed your customer’s expectations

Drive reliability and quality in your customer service operations by effectively scheduling, estimating, and billing customers.

Increase resilience across your core utility services

Minimize service delivery interruptions through effective asset management and maintenance.

Reduce field costs and time to service

Leverage real-time, end-to-end visibility over your field services to reduce truck roll inefficiencies.

Maximize performance across Utilities processes

Streamline procurement and increase margins

Between inflation driving up costs to increased pressure around sustainability, procurement needs to find a new means of delivering year-over-year savings.  

Arm your category managers to efficiently evaluate, select, and negotiate with suppliers by consolidating spend and providing line of sight to process violations.

Optimize your maintenance activities

Timely and effective maintenance is at the core of achieving resilience, efficiency and safety for grid operations.  

Align your maintenance efforts to improve reliability with intelligent prioritization, cross-system visibility, and improved master data accuracy.

Get the right materials where you need them

Getting the right materials to the right job site is at the core of superior execution.

Optimize and adapt warehousing and logistics operations to today’s new and more complex environment. Ensure that materials are high quality, routed effectively to the job site, available when needed, and comply with safety standards.

Increase billing accuracy and accelerate cash collection

More complex tariffs and energy incentives have led to new challenges in billing and collection processes. 

Streamline your meter-to-cash operations with more precision and less rework.

Delight your customers with world-class customer service

From erroneous bills to interrupted service, reduce cost per call and average handling times by enabling your customer service organization to operate seamlessly across a multi-channel environment. 

With real-time visibility into order status and proactive alerts to potential issues, your customer service reps can speedily and accurately resolve service requests.

Streamline procurement and increase margins

Between inflation driving up costs to increased pressure around sustainability, procurement needs to find a new means of delivering year-over-year savings.  

Arm your category managers to efficiently evaluate, select, and negotiate with suppliers by consolidating spend and providing line of sight to process violations.

Optimize your maintenance activities

Timely and effective maintenance is at the core of achieving resilience, efficiency and safety for grid operations.  

Align your maintenance efforts to improve reliability with intelligent prioritization, cross-system visibility, and improved master data accuracy.

Get the right materials where you need them

Getting the right materials to the right job site is at the core of superior execution.

Optimize and adapt warehousing and logistics operations to today’s new and more complex environment. Ensure that materials are high quality, routed effectively to the job site, available when needed, and comply with safety standards.

Increase billing accuracy and accelerate cash collection

More complex tariffs and energy incentives have led to new challenges in billing and collection processes. 

Streamline your meter-to-cash operations with more precision and less rework.

Delight your customers with world-class customer service

From erroneous bills to interrupted service, reduce cost per call and average handling times by enabling your customer service organization to operate seamlessly across a multi-channel environment. 

With real-time visibility into order status and proactive alerts to potential issues, your customer service reps can speedily and accurately resolve service requests.

Utilities leaders around the world use Celonis

Connect with a Celonis Utilities expert

Our dedicated Utilities solutions team is ready to chat when you are.

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