Core Solutions

Celonis for Process Excellence

Adapt at the speed your customers need.

The pace of change has changed. So process excellence has moved from being about optimization to being about adaptation. But adaptation is easier said than done when there’s a great disconnect at the heart of most enterprises. Here’s where Process Intelligence comes in.

A car tire in abstract form

Meet Process Intelligence — the connective tissue of your enterprise

Our platform uses process mining to give you a living, moving, digital twin of your business processes, end-to-end. It’s system agnostic and without bias. 

Then using a decade of process improvement knowledge and AI, it helps you analyze, improve, and monitor your processes — so your teams and technology can capture the value hiding inside.

For the first time, you get a common language for how your business is running, connecting you to your processes, your teams to each other, and emerging technologies to your business.

Copy of 240507 PEX-Resource Card
Close

Drive immediate cash impact

Accounts Payable

Late Payments Proactively tackle payment blocks to prevent late payments and ensure on-time delivery.

Lost Cash Discounts Flag and address payment blocks that prevent you from taking advantage of a discount.

Payment Term Mismatches Automatically scan for payment term mismatches and highlight optimal payment terms.

Accounts Receivable

Late Payments Leverage data-driven collector prioritization to maximize impact of dunning efforts and ensure on-time customer payments.

Manual Credit Reviews Utilize data-driven credit limit suggestions and automatically consolidated data to streamline the credit review process.

Disputes Streamline disputes processes by centralizing management and streamlining escalation and approval flows.

Order Management

Rework Spot and fix upstream and downstream order errors such as wrong price to reduce cycle time

Order block removal Find and remove delivery, credit and billing blocks so only necessary checks take place to accelerate processing

Automation of manual activities Automate manual work such as delivery creation, customer communications, block removal and order entry to save time for high-value activities

Procurement

PR to PO Automation Detect discrepancies in PR fields by matching against the master data to reduce manual work in correcting data

Free text orders Identify PRs without catalog references and automatically link the catalog item to accelerate processing cycle time

Rework reduction Update outdated master data automatically based on employee inputs and actual procurement operations to ensure minimal errors in process

Accounts Payable

Late Payments Proactively tackle payment blocks to prevent late payments and ensure on-time delivery.

Lost Cash Discounts Flag and address payment blocks that prevent you from taking advantage of a discount.

Payment Term Mismatches Automatically scan for payment term mismatches and highlight optimal payment terms.

Accounts Receivable

Late Payments Leverage data-driven collector prioritization to maximize impact of dunning efforts and ensure on-time customer payments.

Manual Credit Reviews Utilize data-driven credit limit suggestions and automatically consolidated data to streamline the credit review process.

Disputes Streamline disputes processes by centralizing management and streamlining escalation and approval flows.

Order Management

Rework Spot and fix upstream and downstream order errors such as wrong price to reduce cycle time

Order block removal Find and remove delivery, credit and billing blocks so only necessary checks take place to accelerate processing

Automation of manual activities Automate manual work such as delivery creation, customer communications, block removal and order entry to save time for high-value activities

Procurement

PR to PO Automation Detect discrepancies in PR fields by matching against the master data to reduce manual work in correcting data

Free text orders Identify PRs without catalog references and automatically link the catalog item to accelerate processing cycle time

Rework reduction Update outdated master data automatically based on employee inputs and actual procurement operations to ensure minimal errors in process

What could you achieve with Celonis?

Uber white - SVG
$12M
Saved in customer service
GE HEALTHCARE LOGO
$1.3B
One time free cash flow realized
j&j logo white
12%
Improvement in on-time delivery

Be the process hero your business needs

Drive immediate cash impact
Make your transformations cheaper, faster, safer
Provide value in every direction — and prove you’re doing it
Talk to an expert

Frequently Asked Questions

What is the goal of process excellence?

Process excellence is a standard of best practice and its goal is making business operations run as efficiently as possible. It involves reducing bottlenecks, workarounds and other deviations to optimize processes. Process visibility is essential for spotting these optimization opportunities within processes, which businesses can then realize through technologies like process mining and Process Intelligence.

What is the difference between process improvement and process excellence?

Process improvement describes the ongoing changes made so business operations run more efficiently. Process excellence is the best-practice standard of efficiency, visibility and culture of continuous improvement in a business. An example of the the difference between process improvement and process excellence is that a business might use process mining to improve how their processes run, ultimately achieving process excellence.

How do you measure process excellence?

Process excellence metrics vary depending on the goals of a given process, or of the business at large. But measuring process excellence typically uses KPIs relating to efficiency, productivity, accuracy, speed, visibility, security and compliance. Process excellence could also be determined by consistency, standardization and the user experience for employees and customers.

What are the common obstacles to achieving process excellence?

There are many obstacles that can stand in the way of process excellence, such as legacy tech or resistance to change to name two. But we believe a fundamental lack of process visibility is one of the most common obstacles to achieving process excellence, meaning businesses can’t see where siloes, bottlenecks and poor collaboration are having the most impact, and thus can’t take action to improve.

What are the requirements for process excellence?

Operational excellence is defined as an organization’s ability to meet its goals, including profitability, customer service, and sustainability. Process excellence is a core component of achieving operational excellence because when processes work well, there are massive benefits for a wide range of operational objectives. Celonis Process Intelligence helps by providing full transparency of an organization’s operations and providing people and technology with the tools to make improvements.

What is the process of operational excellence?

Operational excellence is defined as an organization’s ability to meet its goals, including profitability, customer service, and sustainability. Process excellence is a core component of achieving operational excellence because when processes work well, there are massive benefits for a wide range of operational objectives. Celonis Process Intelligence helps by providing full transparency of an organization’s operations and providing people and technology with the tools to make improvements.

How do you implement process excellence?

Essential to achieving process excellence is gaining visibility over how an organization’s processes actually run and how differently they run to what can be considered a ‘happy path’. Powered by process mining and other technologies, Celonis Process Intelligence creates that visibility and makes clear where value opportunities lie and how to capture them. Celonis Process Intelligence takes advantage of more than a decade of Celonis’ implementation experience to help companies achieve process excellence.

Dear visitor, you're using an outdated browser. Parts of this website will not work correctly. For a better experience, update or change your browser.