Industry Solutions

Celonis for Telco

Deliver industry-leading service while reducing costs.

Industry Pages Header Telco

Perform at levels you never thought possible

Turn customers into fans

Drive loyalty and engagement by decisively resolving customer complaints and effectively scheduling, estimating and billing customer orders and installs.

Reduce field service expense

Leverage real-time end-to-end visibility over your field operations to reduce truck roll inefficiencies.

Get it right the first time

Turn every order into an activated customer by tightly managing the critical phase of provisioning and activation.

Maximize performance across Telecommunications processes

Streamline procurement and increase margins

Global shortages and increasing compliance requirements drive the need for better supplier verification and risk management.

Achieve peak performance and resilience in source-to-pay so you can work with the right suppliers in exactly the right way.

Manage challenging and time sensitive service requests

Resilience requires both planning and responsiveness. Improve your response to service incidents and network outages in an environment where every minute counts.

Minimize downtime and ensure rapid responsiveness to incidents by identifying operational failure points and taking action to restore service quickly.

Convert leads from multiple channels

Efficient and effective lead conversion is critical to successful customer acquisition – particularly as lead channels multiply. Personalize and manage each lead experience to secure customer commitment. 

Continuously improve with real-time monitoring and optimization.

Make onboarding and activation a reliable experience

Many of your prospects never reach customer status due to challenges with activation. But in many cases, these challenges can be easily resolved once identified.

See which of your customer activations have slowed, stalled, or stopped completely – then get them back on track.

Delight your customers with world-class customer service

The bar has risen for customer service, with your customers expecting effective and permanent resolution of their incidents.

Continuously improve the self-service journey. Optimize contact centers for responsiveness, permanent resolution and upsell performance.

Streamline procurement and increase margins

Global shortages and increasing compliance requirements drive the need for better supplier verification and risk management.

Achieve peak performance and resilience in source-to-pay so you can work with the right suppliers in exactly the right way.

Manage challenging and time sensitive service requests

Resilience requires both planning and responsiveness. Improve your response to service incidents and network outages in an environment where every minute counts.

Minimize downtime and ensure rapid responsiveness to incidents by identifying operational failure points and taking action to restore service quickly.

Convert leads from multiple channels

Efficient and effective lead conversion is critical to successful customer acquisition – particularly as lead channels multiply. Personalize and manage each lead experience to secure customer commitment. 

Continuously improve with real-time monitoring and optimization.

Make onboarding and activation a reliable experience

Many of your prospects never reach customer status due to challenges with activation. But in many cases, these challenges can be easily resolved once identified.

See which of your customer activations have slowed, stalled, or stopped completely – then get them back on track.

Delight your customers with world-class customer service

The bar has risen for customer service, with your customers expecting effective and permanent resolution of their incidents.

Continuously improve the self-service journey. Optimize contact centers for responsiveness, permanent resolution and upsell performance.

Telecommunications leaders around the world use Celonis

vodafone --white logo
11%
reduction in process costs
Deutsche Telekom white - SVG
$74M
cost reduction within Procure-to-Pay processes
Global Telco Leader Logo
40%
churn customers predicted and addressed

Connect with a Celonis Telco expert

Our dedicated Telco solutions team is ready to chat when you are.

Dear visitor, you're using an outdated browser. Parts of this website will not work correctly. For a better experience, update or change your browser.