Miguel Milano joins Celonis as Chief Revenue Officer and Co-Owner
Customers Background

Celonis Customers

Leaders from every industry, all around the world, are harnessing the power of Process Mining to accelerate operations. Take a look at some of our favorite Celonis success stories.

See All Stories
cisco-logo--white siemens-logo--white uber-logo--white honeywell-logo--white vodafone-logo--white loreal-logo--white

Featured Story: EDP

At EDP, โ€œdigital is a people thing.โ€ As a global leader and innovator in the energy sector, Energias de Portugal (EDP) is undertaking a massive digital transformation of their business processes. EDPโ€™s centralized Digital Unit worked with various business units to embed Celonis as a key operational tool, which has accelerated their ability to streamline processes and deliver faster, more reliable services enterprise-wide.

EDP video
Play Video

Customer Stories

From Finance and Customer Service to Manufacturing and IT, see the Superfluid Enterprise in action through the stories of Process Mining pioneers.

A1 Logo

A1 Telekom Austria

Austriaโ€˜s market leader in telecommunications makes full use of the Celonis Action Engine to enhance its Purchase-to-Pay and Sales-to-Activation processes, thereby improving customer satisfaction.

ABB customer story page


ABB utilizes Celonis insights to boost efficiency, accelerate cost-savings in processes including Master Data Management, Procurement and Accounting, Logistics, and Production, as well as ensure a successful ERP migration.



Airbus is using the Celonis ERP Solution Center to gain a better understanding of its processes, and maximize improvement.

AstraZeneca customer story page


AstraZeneca describes Celonis Process Mining as the main โ€œcatalystโ€ to their Digital Transformation and operational excellence journey.

AzkoNobel main customer story page


Celonis enables AkzoNobelโ€™s Global Business Services to drive efficient, effective, and compliant transactions.

Becton Dickinson main customer story page

Becton Dickinson (BD)

BD uses Celonis in their Accounts Payable process to discover lost cash discounts and accelerate Internal Audits with a new level of process visibility.



Bonfiglioli, an Italian manufacturer uses Celonis to enable fact-based discussions, pinpointing inefficiencies and identifying the root causes within their processes.

Chart customer story page

Chart Industries

Chart is realizing enormous working capital opportunities by improving Accounts Payable and Accounts Receivable processes with Celonis.



Chemours gained a better understanding of their Order-to-Cash (O2C) process to remove friction, accelerate working capital, and achieve Frictionless Finance.

Deutsche Telekom

Deutsche Telekom

Deutche Telekom uses Celonis to optimize their Purchase-to-Pay process, achieve full end-to-end transparency, and fight their annual cash discount losses of โ‚ฌ2 million.

EDEKA card


EDEKA gains unprecented insight into their IT Service Management process with Celonis.

Eissmann customer story page


Eissmann is achieving 30% faster throughput times thanks to flawless master data, frictionless Production and Procurement processes, more transparency in supplier performance, and more.

Elsevier customer story page


Elsevier is accelerating their publishing process by removing operational friction with the Celonis Action Engine.

EDP card

Energias de Portugal (EDP)

EDP supercharges their enterprise-wide digital transformation initiative and achieves frictionless Finance operations with Celonis.

Globus Card


The Swiss retailer Globus gains full transparency over their shipping and eCommerce processes to deliver a flawless customer experience, resulting in a 20% reduction of their overall cancellation rate.

innogy customer story page


Innogycan now fully visualize its actual processes and understand root causes and interrelations in the process data, resulting in faster, better processes and more satisfied customers.

Koch main customer story page


Koch Industries has significantly increased its performance on ServiceNow and highly reduced associated costs.



Lโ€™Orรฉal is discovering improvement opportunities in their Order-to-Cash process with Celonis Process Mining.

Lufthansa More Stories Droplet


Lufthansa is using Celonis to accelerate on-ground operations, and reach new levels of process excellence for their passengers.

Medtronic customer story page


Medtronic implemented process mining for transformation with a value-driven and scalable approach, based collaboration between Finance & Supply Management, Enterprise Excellence, BI and IT.

Merck customer story page


Merck uses Process Mining innovations from Celonis to ensure success with Robotic Process Automation (RPA) initiatives.

Navantia main customer story page


Celonis plays a key role in Navantiaโ€™s digital transformation, accelerating processes like Purchasing, Accounts Payable and Product Definition and Development.

neste customer story page


Neste analyzing transactional data to keep track of their complex business processes, and improve process management capabilities in logistics, accounting and purchasing with Celonis.

PostFinance customer story page


Postfinance is optimizing their internal processes to provide their customers with simplified, accelerated and more transparent transactions with Celonis.

Rewag card


REWAG streamlines Procurement and improves supplier relationship management with Celonis.

Schlumberger main customer story page


Schlumberger used Celonis for system migration during their ERP transition to drive a faster rollout and greater operational stability.

Schukat card


Schukat streamlines Warehouse Management to make same-day deliveries run like clockwork.

SDG Group customer story page

SDG Group

SDG is empowering Digital Transformation initiatives by leveraging the latest cutting-edge trends in business analytics and performance management.

Siemens card


Siemens empowers 6000+ employees worldwide with Process Mining across 70+ ERP systems to leverage the potential of Process Improvement on a Global Scale.

Terberg customer story page


Terberg used Celonis to define the new โ€œChain Process,โ€ which allows them to determine the most valuable areas to make improvements, and create synergy across departments.

Uber card for main customer page


Uber drives stellar customer service on a global scale with Celonis.

Vodafone card


Vodafone drives efficiency and standardization in their Purchase-to-Pay process with 2M+ invoices.

VTB customer story page

VTB Bank

VTB Bank, the second-largest Russian bank, implemented Celonis to achieve the process transparency and efficiency needed to provide the best products for their customers, and make their processes cheaper and faster.

Israel Expรณsito Peraza, Vodafone

โ€œProcess Mining is about empowering decision makers with analytics that will eradicate gut-feeling decision-making and enable the data-driven organization of the future.โ€

Israel Expรณsito Peraza
Head of SCM Data Governance & Analytics
Read the Vodafone story
Barbara Infante

โ€œWhen we started using Celonis, we were seeking to understand the health of our processes and gain insights around bottlenecks and opportunities with Order to Cash, Accounts Receivable and Accounts Payable processes. Rather than simple dashboards and metrics, Celonis provides visibility to the underlying drivers of those metrics, enabling insights to areas of friction.โ€

Barbara Infante
Director, Business Process & Data Insights
Becton Dickinson (BD)
Read Barbara's Blog Post
Nina Ivetic

โ€œWe are now in a position to see what drives our low-value orders. If 80% of invoices represent 20% of spend, it impacts not only Purchase-to-Pay, but also Accounts Payable.โ€

Nina Ivetiฤ‡
Performance Optimization Manager
Watch the AkzoNobel webinar