Customers Background

Celonis Customers

Leaders from every industry, all around the world, are harnessing the power of Process Mining to accelerate operations. Take a look at some of our favorite Celonis success stories.

See All Stories
cisco-logo--white siemens-logo--white uber-logo--white honeywell-logo--white vodafone-logo--white loreal-logo--white

Featured story


Sysmex is a global leader in hematology diagnostics and testing. With Celonis, Sysmex America has made breakthrough improvements to their Finance processes in cash collection and cash management, recovering $3.4M in overdue payments in just one month. They're also using Celonis to harmonize their IT landscape and prepare for their SAP S/4HANA migration.

Read the Case Study
Sysmex - Customer Story Video thumbnail
Play video Triangle Created with Sketch.

Customer Stories

From Finance and Customer Service to Manufacturing and IT, see the Superfluid Enterprise in action through the stories of Process Mining pioneers.

A1 Logo

A1 Telekom Austria

Austriaโ€˜s market leader in telecommunications makes full use of the Celonis Action Engine to enhance its Purchase-to-Pay and Sales-to-Activation processes, thereby improving customer satisfaction.

ABB customer story page


ABB utilizes Celonis insights to boost efficiency, accelerate cost-savings in processes including Master Data Management, Procurement and Accounting, Logistics, and Production, as well as ensure a successful ERP migration.



Airbus is using the Celonis ERP Solution Center to gain a better understanding of its processes, and maximize improvement.

AstraZeneca customer story page


AstraZeneca describes Celonis Process Mining as the main "catalyst" to their Digital Transformation and operational excellence journey.

AzkoNobel main customer story page


Celonis enables AkzoNobel's Global Business Services to drive efficient, effective, and compliant transactions.

Becton Dickinson main customer story page

Becton Dickinson (BD)

BD uses Celonis in their Accounts Payable process to discover lost cash discounts and accelerate Internal Audits with a new level of process visibility.

BDO Website Picture v4


BDO is leveraging Celonis Process Mining to discover their client's end-to-end processes and digitize their audit services.



Bonfiglioli, an Italian manufacturer uses Celonis to enable fact-based discussions, pinpointing inefficiencies and identifying the root causes within their processes.

Chart customer story page

Chart Industries

Chart is realizing enormous working capital opportunities by improving Accounts Payable and Accounts Receivable processes with Celonis.



Chemours gained a better understanding of their Order-to-Cash (O2C) process to remove friction, accelerate working capital, and achieve Frictionless Finance.

Deutsche Telekom

Deutsche Telekom

Deutsche Telekom Services Europe saved over โ‚ฌ60M by optimizing their Procure-to-Pay process to maximize tactical savings and tackle duplicate payments and cash discount losses.



The DRร„XLMAIER Group relies on Celonisโ€™ process excellence software to optimize processes in its Accounts Payable and Purchase-to-Pay department.

EDEKA card


EDEKA gains unprecented insight into their IT Service Management process with Celonis.

Eissmann customer story page


Eissmann is achieving 30% faster throughput times thanks to flawless master data, frictionless Production and Procurement processes, more transparency in supplier performance, and more.

Elsevier customer story page


Elsevier is accelerating their publishing process by removing operational friction with the Celonis Action Engine.

EDP card

Energias de Portugal (EDP)

EDP supercharges their enterprise-wide digital transformation initiative and achieves frictionless Finance operations with Celonis.

Globus Card


The Swiss retailer Globus gains full transparency over their shipping and eCommerce processes to deliver a flawless customer experience, resulting in a 20% reduction of their overall cancellation rate.

innogy customer story page


Innogycan now fully visualize its actual processes and understand root causes and interrelations in the process data, resulting in faster, better processes and more satisfied customers.

Koch main customer story page


Koch Industries has significantly increased its performance on ServiceNow and highly reduced associated costs.



L'Orรฉal is discovering improvement opportunities in their Order-to-Cash process with Celonis Process Mining.



Lufthansa is using Celonis to accelerate on-ground operations, and reach new levels of process excellence for their passengers.

Medtronic customer story page


Medtronic implemented process mining for transformation with a value-driven and scalable approach, based collaboration between Finance & Supply Management, Enterprise Excellence, BI and IT.

Merck customer story page


Merck uses Process Mining innovations from Celonis to ensure success with Robotic Process Automation (RPA) initiatives.

Navantia main customer story page


Celonis plays a key role in Navantia's digital transformation, accelerating processes like Purchasing, Accounts Payable and Product Definition and Development.

neste customer story page


Neste analyzing transactional data to keep track of their complex business processes, and improve process management capabilities in logistics, accounting and purchasing with Celonis.

PostFinance customer story page


Postfinance is optimizing their internal processes to provide their customers with simplified, accelerated and more transparent transactions with Celonis.

Rewag card


REWAG streamlines Procurement and improves supplier relationship management with Celonis.

Schlumberger main customer story page


Schlumberger used Celonis for system migration during their ERP transition to drive a faster rollout and greater operational stability.

Schukat card


Schukat streamlines Warehouse Management to make same-day deliveries run like clockwork.

SDG Group customer story page

SDG Group

SDG is empowering Digital Transformation initiatives by leveraging the latest cutting-edge trends in business analytics and performance management.

Siemens card


Siemens empowers 6000+ employees worldwide with Process Mining across 70+ ERP systems to leverage the potential of Process Improvement on a Global Scale.

Terberg customer story page


Terberg used Celonis to define the new "Chain Process," which allows them to determine the most valuable areas to make improvements, and create synergy across departments.

Uber card for main customer page


Uber drives stellar customer service on a global scale with Celonis.

Vodafone card


Vodafone drives efficiency and standardization in their Purchase-to-Pay process with 2M+ invoices.

VTB customer story page

VTB Bank

VTB Bank, the second-largest Russian bank, implemented Celonis to achieve the process transparency and efficiency needed to provide the best products for their customers, and make their processes cheaper and faster.


Wien Energie

Wien Energie is Austria's largest energy provider. Celonis enables exact causal analysis, and thus, transparency for actions for their two major process flows: the Purchase-to-Pay and maintenance processes for their power plants.

Israel Expรณsito Peraza, Vodafone

โ€œProcess Mining is about empowering decision makers with analytics that will eradicate gut-feeling decision-making and enable the data-driven organization of the future.โ€

Israel Expรณsito Peraza
Head of SCM Data Governance & Analytics
Read the Vodafone story
Barbara Infante

โ€œWhen we started using Celonis, we were seeking to understand the health of our processes and gain insights around bottlenecks and opportunities with Order to Cash, Accounts Receivable and Accounts Payable processes. Rather than simple dashboards and metrics, Celonis provides visibility to the underlying drivers of those metrics, enabling insights to areas of friction.โ€

Barbara Infante
Director, Business Process & Data Insights
Becton Dickinson (BD)
Read Barbara's Blog Post
Nina Ivetic

โ€œWe are now in a position to see what drives our low-value orders. If 80% of invoices represent 20% of spend, it impacts not only Purchase-to-Pay, but also Accounts Payable.โ€

Nina Ivetiฤ‡
Performance Optimization Manager
Watch the AkzoNobel webinar

โ€œWith Celonis, weโ€™re able to link different processes in an interconnected way. Now, we can look at our contracts and sales processes together, so we can rethink, review, and redefine KPIs.โ€

Ricardo Henriques
Deputy Director, Technology Transformation Programs & Automation
EDP Comercial
Read the EDP story
Subbu Ramakrishnan Novartis

โ€œWeโ€™ve already seen the benefits of Celonis in our Order-to-Cash and Procure-to-Pay functions, where we can now look at how many different process variants we have, and correct step-outs from standard processes on a global scale.โ€

Subbu Ramakrishnan
Head of Design & Architecture, Finance & Procurement Systems
2560-Quote Background -6

Insights to inbox - Monthly newsletter

We've received your submission
Please fill in all the fields

By submitting this form, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Policy
Dear visitor, you're using an outdated browser. Parts of this website will not work correctly. For a better experience, update or change your browser.