Industry Solutions

Celonis for Banking

Sure-footed continuous improvement in banking.

Celonis uses process intelligence to give you a living, moving, digital twin of your entire value chain. 

Adding a decade of process improvement knowledge and AI to show, Process Intelligence shows you where value is hiding, and enables your teams and technologies to capture it.

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PostFinance + Celonis

“Genuine, real-life processes should be visualised intuitively and transparently.” Peter Lacher, COO, PostFinance

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What that looks like in action

Credit Lifecycle

Reduce customer leakage Monitor leakage in each stage of the application funnel to increase customer satisfaction and conversion rate

Reduce manual touchpoints Identify rework caused by loops in the process and reduce unnecessary steps or automate manual tasks

Reduce Non- Performing Loans (NPL) Control SLAs during recovery stages to recover customers before delinquency surpasses the thresholds that lead to NPL

Payments & Trading Operations

Minimize Trade Amendments Identify source of amendments and standardize process across regions and products

Handle duplicate transactions Monitor versions of the same transaction to prevent risk of double payment processing

Monitor T+1 Settlement Detect cause, regions and types of transactions that are settled beyond SLA

Fraud & Anti-Money Laundering

Balance Resource Allocation Monitor alerts backlog and optimize case routing with clear distribution and prioritization rules

Minimize Incorrect Declines Track and analyse false positive patterns to prevent declines of valuable and low-risk customers

Reduce Failed Regulatory Steps Identify and eliminate failed regulatory steps, and assess controls existence and effectiveness

Regulatory Compliance

Reduce Recurring Corrections Identify patterns of recurring corrections in and automate them or signal needed changes in report generation

Reduce Manual Value Adjustments Reinforce validation steps to prevent the need of manual value adjustments or reconciliations

Improve Reporting Timeliness Actively monitor the reporting steps to prevent or signal expected delays in the pipeline

Credit Lifecycle

Reduce customer leakage Monitor leakage in each stage of the application funnel to increase customer satisfaction and conversion rate

Reduce manual touchpoints Identify rework caused by loops in the process and reduce unnecessary steps or automate manual tasks

Reduce Non- Performing Loans (NPL) Control SLAs during recovery stages to recover customers before delinquency surpasses the thresholds that lead to NPL

Payments & Trading Operations

Minimize Trade Amendments Identify source of amendments and standardize process across regions and products

Handle duplicate transactions Monitor versions of the same transaction to prevent risk of double payment processing

Monitor T+1 Settlement Detect cause, regions and types of transactions that are settled beyond SLA

Fraud & Anti-Money Laundering

Balance Resource Allocation Monitor alerts backlog and optimize case routing with clear distribution and prioritization rules

Minimize Incorrect Declines Track and analyse false positive patterns to prevent declines of valuable and low-risk customers

Reduce Failed Regulatory Steps Identify and eliminate failed regulatory steps, and assess controls existence and effectiveness

Regulatory Compliance

Reduce Recurring Corrections Identify patterns of recurring corrections in and automate them or signal needed changes in report generation

Reduce Manual Value Adjustments Reinforce validation steps to prevent the need of manual value adjustments or reconciliations

Improve Reporting Timeliness Actively monitor the reporting steps to prevent or signal expected delays in the pipeline

Banking leaders around the world use Celonis

top-5-us-bank-kpi
48%
Reduction in manual payment repairs

Payments

top-global-investment-bank
80%
Automation rate identified for high-value manual adjustment

Regulatory Reporting

european-commercial-bank-kpi
50%
Reduction in waiting time of credit approval

Credit Application

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