Everywhere you look in Banking there’s huge change happening. The question is how to keep up with it.
Generating a living digital twin of your entire value chain, Celonis banking solutions use Process Intelligence powered by AI to help you continuously adapt in line with evolving demands and market conditions. So when you see change coming, you’re already one step ahead.
Reduce customer leakage Monitor each stage of the application funnel to understand where customers are dropping out, while automating data validation, document verification, and credit evaluation
Minimize customer outreach Provide clear product information to both customers and process owners, and create controls for missing information during the process execution (e.g. checklists)
Remove bottlenecks Minimize inefficiencies, delays, and inconsistent customer experiences at every stage of the credit lifecycle with real-time monitoring and automated interventions
Monitor SLA adherence Control and monitor contract SLA adherence for third-party services, like appraisal, notary, BPO, or underwriters
Minimize Trade Amendments Identify sources of amendments and standardize processes across regions and products
Handle duplicate transactions Monitor versions of the same transaction to prevent risk of double payment processing
Monitor T+1 Settlement Detect cause, regions and types of transactions that are settled beyond SLA
Balance resource allocation Monitor your alerts backlog and optimize case routing with clear distribution and prioritization rules
Reduce Recurring Corrections Identify patterns of recurring corrections and automate them, or signal necessary changes in report generation
Improve Reporting Timeliness Actively monitor reporting steps to prevent (or signal expected) delays in the pipeline
Reduce Failed Regulatory Steps Identify and eliminate failed regulatory steps, and assess the existence and effectiveness of controls
Reduce Manual Value Adjustments Reinforce validation steps to prevent the need for manual value adjustments or reconciliations
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