Execution App

Collections Management

Collections Management --tai image
Collections Management --tai image
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Make that cash flow faster

The Collections Management AR Execution App accelerates cash flow while minimizing costs by making every customer interaction more valuable.

Getting your customer to pay means working with the right customer, at the right time, armed with the right information. But most collections departments are forced to rely on gut feeling rather than data because of the complex and fragmented systems they work in.

Forecasting is inaccurate, customer outreach is entirely based on judgment, and almost everything is incredibly manual.

This is where Celonis comes in.

  • Get a precise, risk-based forecast by using Machine Learning to analyze the risk of non-payment for each single invoice
  • Benefit from a holistic view of your customer by pulling data from every system and prioritize based on likelihood-to-pay
  • Increase productivity by automating communications and source system updates, so your collectors can focus on customers

Maximize your execution capacity across these KPIs

24.1 days
Days Sales Outstanding
Collection Effectiveness Index
Operational Cost of Collections per Customer

Achieve maximum capacity in AR

Understand your Collections

Come to grips with how your AR really runs with process mining.

Focus on the right customers

Predict likelihood-to-pay with machine learning.

Reduce manual work

Take touchless action across your ERP, CRM, and email with automation.

Hereโ€™s how it works

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The app leverages process mining technology to extract data in real-time from source systems and measure capacity. It identifies and visualizes execution gaps โ€” like high value invoices at risk of non-payment โ€” that limit your execution capacity.

02 -old


Celonis Execution Applications know the right course of action to close gaps. Based on machine learning and execution best-practices, they suggest the best steps to eliminate the most impactful execution gaps and help maximize execution capacity.

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The app takes action in a number of ways. It automates real-time actions across systems โ€” such as automatically logging a customer escalation in your CRM โ€” as well as deploys the right people to remove gaps โ€” highlighting a pattern of broken promise-to-pay dates, for example.

CM Control Center

For CFOs

  • Turn AR into cash as fast as possible

  • Pre-emptively mitigate risk of non-payment

  • Operate with real-time, machine-learning driven forecasts

  • Prioritize your teams based on customersโ€™ likelihood to pay

CM Control Center
CM Collections

For Financial leaders

  • Align your entire organization with the click of a button

  • Eliminate manual reporting with real-time KPI monitoring

  • Be alerted to gaps in your collection teamโ€™s execution

  • Make your collectorsโ€™ jobs much, much easier

CM Collections
CM Steering

For Collections Managers

  • Visualize your collectionsโ€™ KPIs in real time

  • Review the most impactful execution gaps for each KPI

  • Take immediate action against chronic issues

  • Set intelligent targets and mobilize your team to tackle whatโ€™s most important

  • Leverage built-in automations to free up your peopleโ€™s time

CM Steering
CM Action

For Collectors

  • Work on customers automatically sorted by their value and likelihood to pay

  • Get next-best action recommendations to achieve your goals

  • Make calls with complete customer information at your fingertips

  • Spend your time where it matters โ€” not on boring and repetitive tasks

  • See the direct impact of your work on company targets

CM Action

Fortune 500 companies are already seeing results

Increase in on-time payments from customers
Recovered in 9 months
Reduction in past due AR from high-risk customers
quote slider section --default dark bg
sysmex --quote white logo

Sysmex recovered $3.4M in overdue service contracts in just 30 days using Celonis

Powered by Celonis EMS

The Celonis Execution Management System helps businesses increase execution capacity in Customer Operations, Finance & Administration, Supply & Distribution, and Products & Services.

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