The Collections Management AR Execution App accelerates cash flow while minimizing costs by making every customer interaction more valuable.
Getting your customer to pay means working with the right customer, at the right time, armed with the right information. But most collections departments are forced to rely on gut feeling rather than data because of the complex and fragmented systems they work in.
Forecasting is inaccurate, customer outreach is entirely based on judgment, and almost everything is incredibly manual.
This is where Celonis comes in.
Come to grips with how your AR really runs with process mining.
Predict likelihood-to-pay with machine learning.
Take touchless action across your ERP, CRM, and email with automation.
The app leverages process mining technology to extract data in real-time from source systems and measure capacity. It identifies and visualizes execution gaps — like high value invoices at risk of non-payment — that limit your execution capacity.
Celonis Execution Applications know the right course of action to close gaps. Based on machine learning and execution best-practices, they suggest the best steps to eliminate the most impactful execution gaps and help maximize execution capacity.
The app takes action in a number of ways. It automates real-time actions across systems — such as automatically logging a customer escalation in your CRM — as well as deploys the right people to remove gaps — highlighting a pattern of broken promise-to-pay dates, for example.
Turn AR into cash as fast as possible
Pre-emptively mitigate risk of non-payment
Operate with real-time, machine-learning driven forecasts
Prioritize your teams based on customers’ likelihood to pay
Align your entire organization with the click of a button
Eliminate manual reporting with real-time KPI monitoring
Be alerted to gaps in your collection team’s execution
Make your collectors’ jobs much, much easier
Visualize your collections’ KPIs in real time
Review the most impactful execution gaps for each KPI
Take immediate action against chronic issues
Set intelligent targets and mobilize your team to tackle what’s most important
Leverage built-in automations to free up your people’s time
Work on customers automatically sorted by their value and likelihood to pay
Get next-best action recommendations to achieve your goals
Make calls with complete customer information at your fingertips
Spend your time where it matters — not on boring and repetitive tasks
See the direct impact of your work on company targets
Sysmex recovered $3.4M in overdue service contracts in just 30 days using Celonis
The Celonis Execution Management System helps businesses increase execution capacity in Customer Operations, Finance & Administration, Supply & Distribution, and Products & Services.
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Where Process Mining Enthusiasts Become Business Execution Leaders