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COVID-19 Customer Care Program

Celonis support for your COVID-19 response

Leverage Celonis during the pandemic with apps and best practices from the community to preserve cash, manage your supply chain and keep mission critical operations up and running.

A message from our Co-Founders
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Free resources to help you respond

We are offering three new apps to help companies, teams and government agencies counter the impact of the COVID-19 pandemic. The apps are available to any of our customers on top of your respective Celonis subscription at no extra charge(*) and can be accessed on our community page or on the IBC App Store.

Preserve your cash flow

In times like these, having visibility into your cash flow, make adjustments quickly and automate actions in order to preserve cash is critical. Monitor, manage and automate customer collections and supplier payments across your entire organization with apps for Accounts Receivable and Accounts Payable.

Demo: Accounts Receivable App

The Celonis Accounts Receivable app helps you to monitor, manage and automate customer collections and the unique challenges presented by the COVID-19 pandemic. Use the insights and take action to reduce late payments, shorten credit terms, and ensure error-free invoices in real time.

Try the demo yourself.

Any customer can access the app for free on our community page or in the App Store.

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Accounts Receivable App
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Demo: Accounts Payable App

The Celonis Accounts Payable app enables you to analyse your supplier payments, take action and automate in real time. Learn how to detect and unlock opportunities to increase days payable outstanding and avoid duplicate supplier payments.

Try the demo yourself.

Any customer can access the app for free on our community page or in the App Store.

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Accounts Payable App
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Maintain supply chain reliability

The COVID-19 pandemic is disrupting supply chains around the globe. Instant transparency means being able to act now and get your customers what they need โ€” so you can make the right decisions to serve those who depend on you. Understand which supplier is the right choice for your next shipment and which customers need you the most.

Demo: Supply Chain Exposure

Our new COVID-19 Supply Chain Exposure App gives you full transparency on what is happening and which actions to take. Monitor critical materials sourced from the most affected regions in real-time, based on the WHO predictions of how the virus will spread. Mitigate risk by finding alternative suppliers with a high current on-time delivery rate from less affected regions.

Try the demo yourself

Any customer can access the app for free on our community page or in the App Store.

Get the app
Supply Chain Demo
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Join the Celonis community for more resources and support

At a time like this, community is essential. Letโ€™s come together for support and ideas to see us all through. Weโ€™ve set up a dedicated COVID-19 channel on our community platform for you to connect with other Celonis users, experts and our product team. Exchange best practices, use cases and insights, or ask questions to accelerate your COVID-19 response.

Join community
Celonis Customer Community

Not a customer? Try Celonis Snap.

Sign up for SNAP, our free version of Celonis and get access to your own environment where you can easily upload and analyse your data and processes.

Get in touch

We are here to help, let us know how and we connect you with our experts.

Thank you for contacting us. We'll get back to you in the next 24 hours.

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(*) These apps are designed for immediate use at no extra charge for existing Celonis 4 and IBC customers with the respective underlying Celonis process, user and capacity licenses. The use does not require a Celonis Appstore subscription. Alternatively, you can use Celonis Snap for free, or get in touch to start a trial.

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