EMS Use Cases
ソリューション
多くの産業におけるリーディングカンパニーは Celonisを使用し、ファイナンス、カスタマーサービス、生産および IT サービスマネジメントなど、企業全体にわたるプロセスマイニングの成果を加速させています。事前設定された分析ツールや業務ニーズに沿ったApps、および Celonisでの数々の業務改革を推進してきた世界中のユーザ企業でのベストプラクティスをご活用ください。
業務別(By Role JP)
Customer Service
Improve customer experience, optimize agent productivity, and ensure quality.
IT
Accelerate SAP S/4HANA transition and other system migrations, and transform IT Service Management.
Order Management
Ensure on-time delivery and efficient, touchless orders to build seamless operations and flawless customer experiences.
Process Excellence
Continuously monitor processes to identify and address opportunities for improvement.
Procurement
Optimize spend and improve on-time supplier delivery while accelerating productivity and ensuring compliance.
By Business Initiative
Automation & RPA
Identify the right opportunities to automate manual tasks and deploy intelligent, cross-system actions.
IT System Migration
Keep your system migration on-track and in budget while reducing project risk and accelerating time-to-value.
Process Excellence
Continuously monitor processes to identify and address opportunities for improvement.
By System
Celonis for Salesforce
Deliver extraordinary customer experiences with Process Mining for Sales, Service, and Marketing.
Celonis for SAP
Optimize your core processes and remove system migration risk with Process Mining for SAP S/4, ECC, Ariba, and more.
Celonis for ServiceNow
Reduce service costs and increase efficiency with Process Mining for IT Service Management.
