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Process Mining Use Cases

Celonis Solutions

When your processes run better, your business runs better. See how Celonis empowers you to achieve frictionless operations in use cases, industries, roles, and departments across the enterprise.

By Role

Customer Service

Customer Service

Improve customer experience, optimize agent productivity, and ensure quality.

People around a table

Finance

Optimize working capital, increase productivity, and manage risk and compliance.

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IT

Accelerate SAP S/4HANA transition and other system migrations, and transform IT Service Management.

Globus - Logistics

Order Management

Ensure on-time delivery and efficient, touchless orders to build seamless operations and flawless customer experience.

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Process Excellence

Continuously monitor processes to identify and address opportunities for improvement.

business meeting

Procurement

Optimize spend and improve on-time supplier delivery while accelerating productivity and ensuring compliance.

Manufacturing Production

Production

Accelerate throughput, reduce waste, and ensure quality.

Standing business meeting

Sales & Marketing

Accelerate revenue growth and optimize marketing spend.

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Shared Services (SSO)

Improve productivity, manage risk and compliance.

Fulfillment

Supply Chain

Deliver outstanding customer experience while managing costs and variability.

By Business Initiative

IT Celonis BPO

Automation & RPA

Identify the right opportunities to automate manual tasks and deploy intelligent, cross-system actions.

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Business Transformation

Accelerate your business transformation initiative by visualizing your business processes in real time and monitoring progress toward process improvement KPIs.

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Customer Experience

Improve customer experience, optimize agent productivity, and ensure quality.

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IT System Migration

Keep your system migration on-track and in budget while reducing project risk and accelerating time-to-value.

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Process Excellence

Continuously monitor processes to identify and address opportunities for improvement.

By System

Celonis + Salesforce Sales Cloud Demo

Celonis for Salesforce

Deliver extraordinary customer experiences with Process Mining for Sales, Service, and Marketing.

Celonis for SAP - demo screenshot

Celonis for SAP

Optimize your core processes and remove system migration risk with Process Mining for SAP S/4, ECC, Ariba, and more.

ServiceNow Screenshot

Celonis for ServiceNow

Reduce service costs and increase efficiency with Process Mining for IT Service Management.

By Process

Frictionless Finance Demo

Accounts Payable

Screenshot - Accounts Receivable

Accounts Receivable

Screenshot - Claims Handling

Claims Handling

Lead-to-Order - demo screenshot

Lead-to-Order

Master Data Workflows - demo screenshot

Master Data Workflows

Meter to Cash - demo screenshot

Meter-to-Cash

Screenshot - Celonis for Frictionless Order Management

Order-to-Cash

Demo screenshot - Celonis for Frictionless Procurement

Purchase-to-Pay

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