EMS Use Cases
Celonis Solutions
See how the Celonis Execution Management System helps you unlock the capacity of your business across different industries, roles, and departments across the enterprise.
By Role
Customer Service
Improve customer experience, optimize agent productivity, and ensure quality.
Finance
Optimize working capital, increase productivity, and manage risk and compliance.
IT
Accelerate SAP S/4HANA transition and other system migrations, and transform IT Service Management.
Order Management
Ensure on-time delivery and efficient, touchless orders to build seamless operations and flawless customer experiences.
Process Excellence
Continuously monitor processes to identify and address opportunities for improvement.
Procurement
Optimize spend and improve on-time supplier delivery while accelerating productivity and ensuring compliance.
Production
Accelerate throughput, reduce waste, and ensure quality.
Sales
Accelerate revenue growth by selling more, faster and smarter.
Supply Chain
Deliver outstanding customer experience while managing costs and variability.
By Business Initiative
Automation & RPA
Identify the right opportunities to automate manual tasks and deploy intelligent, cross-system actions.
IT System Migration
Keep your system migration on-track and in budget while reducing project risk and accelerating time-to-value.
Process Excellence
Continuously monitor processes to identify and address opportunities for improvement.
By System
Celonis for Salesforce
Deliver extraordinary customer experiences with Process Mining for Sales, Service, and Marketing.
Celonis for SAP
Optimize your core processes and remove system migration risk with Process Mining for SAP S/4, ECC, Ariba, and more.
By Process
Accounts Payable
Accounts Receivable
Claims Handling
Opportunity Management
Master Data Workflows
Meter-to-Cash
Order-to-Cash
Purchase-to-Pay
