Solutions --bg

EMS Use Cases

Celonis Solutions

See how the Celonis Execution Management System helps you unlock the capacity of your business across different industries, roles, and departments across the enterprise.


By Role

Customer Service

Improve customer experience, optimize agent productivity, and ensure quality.


Optimize working capital, increase productivity, and manage risk and compliance.


Accelerate SAP S/4HANA transition and other system migrations, and transform IT Service Management.

Order Management

Ensure on-time delivery and efficient, touchless orders to build seamless operations and flawless customer experiences.

Process Excellence

Continuously monitor processes to identify and address opportunities for improvement.


Optimize spend and improve on-time supplier delivery while accelerating productivity and ensuring compliance.


Accelerate throughput, reduce waste, and ensure quality.


Accelerate revenue growth by selling more, faster and smarter.

Supply Chain

Deliver outstanding customer experience while managing costs and variability.


By Business Initiative

Automation & RPA

Identify the right opportunities to automate manual tasks and deploy intelligent, cross-system actions.

IT System Migration

Keep your system migration on-track and in budget while reducing project risk and accelerating time-to-value.

Process Excellence

Continuously monitor processes to identify and address opportunities for improvement.


By System

Celonis for Salesforce

Deliver extraordinary customer experiences with Process Mining for Sales, Service, and Marketing.

Celonis for SAP

Optimize your core processes and remove system migration risk with Process Mining for SAP S/4, ECC, Ariba, and more.


By Process

Accounts Payable

Accounts Receivable

Claims Handling

Opportunity Management

Master Data Workflows




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“Before Celonis, we realized only 61% of our cash discount. Today we are achieving 90%. By combining data, insight and automation, the Accounts Payable Execution App makes day-to-day work so much more productive.”

Jan Fuhr
Process Mining Lead.
Fresenius Kabi
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