The Proximus Process Journey

Discover how Proximus became a process-driven organization — leveraging collaboration, strategy, and process mining to deliver real business value.

In this 45-minute session, we’ll share how Proximus transformed from static process maps to a dynamic, data-driven approach — unlocking efficiency, transparency, and business results.

Key takeaways include:
✔ Building a process culture from the ground up
✔ Turning process frameworks into strategic assets
✔ Real-world insights on process mining and BPM
✔ Collaborating across IT, EA, comms, and business teams
✔ Leveraging data to improve the actual “As-Is”