Webinar On-demand
Drive CX Excellence Through Process Mining
Find out how to bridge front- and back-office Intelligence with the power of the Celonis and Concentrix + Webhelp alliance.
Find out more
Join Celonis and Concentrix + Webhelp in this webinar to find out how you can drive CX excellence through process mining.
Some say CX is everything, yet brands struggle to understand customer journeys & what drives meaningful value. Despite best efforts, front-office contact centers and back-office processes often are disconnected and go awry resulting in process inefficiencies, slower growth, increased costs & poor CX.
We cover:
- How Complexity and Inefficiency Impacts CX
- The Benefits of Process Mining for Front- and Back-office
- Continuous Process improvement
- Reference Use Cases
- How to get started with the CX Bridge Solution
Take this opportunity to learn more.
Speakers
Anil Kumar
VP, CX Bridge and Operational Analytics
Concentrix + Webhelp
Teakaau Piho
Director, CX Solutions and Global Alliances
Celonis
Tim Friesen
Director, CX Bridge and Operational Analytics
Concentrix + Webhelp