Webinar On-demand

Drive CX Excellence Through Process Mining

Find out how to bridge front- and back-office Intelligence with the power of the Celonis and Concentrix + Webhelp alliance.

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Find out more

Join Celonis and Concentrix + Webhelp in this webinar to find out how you can drive CX excellence through process mining.

Some say CX is everything, yet brands struggle to understand customer journeys & what drives meaningful value. Despite best efforts, front-office contact centers and back-office processes often are disconnected and go awry resulting in process inefficiencies, slower growth, increased costs & poor CX.

We cover:

  • How Complexity and Inefficiency Impacts CX
  • The Benefits of Process Mining for Front- and Back-office
  • Continuous Process improvement
  • Reference Use Cases
  • How to get started with the CX Bridge Solution

Take this opportunity to learn more.

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Speakers

Anil Kumar
Anil Kumar
VP, CX Bridge and Operational Analytics
Concentrix + Webhelp
Teakaau Piho
Teakaau Piho
Director, CX Solutions and Global Alliances
Celonis
TimF1 (1)
Tim Friesen
Director, CX Bridge and Operational Analytics
Concentrix + Webhelp
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