Live Roundtable | December 5th
Revolutionizing Customer Journeys with Process Intelligence
By utilizing Celonis, companies can gain real-time visibility into their processes, uncover inefficiencies, and make data-driven decisions to enhance customer interactions.
Leveraging Process Intelligence to Improve CX
December 5th, 2024 | 4:30 PM ET
Greensboro Conference Center, 1st Floor
8401 Greensboro Drive, Mclean, VA
Key topics include:
- Understanding Process Intelligence: Learn what Process Intelligence is and how Celonis provides real-time insights into business processes.
- Key Insights from Celonis: Discover how Celonis maps out end-to-end processes, identifies deviations, and uncovers root causes of inefficiencies that impact customer journeys.
- Linking Insights to Customer Journey Improvements: See how process insights can refine customer journeys, identify pain points, and create opportunities for personalized experiences.
- Case Studies and Real-World Examples: Explore success stories of organizations using Celonis to drive significant customer satisfaction and engagement improvements.
Following the session, there will be a networking reception where you can connect with peers, discuss insights, and explore how to apply these strategies within your organization.
Agenda:
Doors Open: 4:30 PM
Networking 4:30 PM - 5:OO PM
Presentation: 5:OO PM - 5:45 PM
Happy Hour & Networking: 5:45PM - 7PM