Virtual Event l 11:00 AM ET l Thursday, February 15, 2024

Modernizing Insurance: Policy Administration

Join us for the second session in this series to harness the power of the Celonis and KPMG LLP alliance.

KPMG x Celonis - meta

Join Celonis and KPMG to optimize your end-to-end policy lifecycle processes.

The servicing of policyholders is a core business capability in an insurers’ value chain, whether it’s binding new policies, ensuring customer renewals, or providing the right service levels throughout the entire customer journey. However, with increasing risk variables, multiple custom-made systems, rate pressures, and rising customer expectations, policy administration is a driver for process inefficiency and customer dissatisfaction. The modernizing of policy administration platforms and processes can reduce cycle times, improve efficiency, enhance straight through processing, and increase customer service levels.

Based on a recent AM Best poll, underwriting and policy administration have now become a lead focus area for innovation and digitalization opportunities given its overall impact on growing the premium base while maintaining costs. But where to start?

Join us Thursday, February 15 to understand how Celonis and KPMG partner with insurers to improve expense ratios, accelerate work cycles, and increase customer satisfaction.

We’ll discuss:

  • Inefficiencies in the end-to-end customer policy lifecycle
  • Managing process complexity and customer expectations
  • Typical challenges insurers are having with modernizing their platforms and processes
  • Leveraging process intelligence to optimize policyholder servicing

Register today to save your seat.

Watch Part 1 of the Modernizing Insurance Webinar Series, Modernizing Insurance: Claims here.

Some of all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.


Thomas Rauschen
Thomas Rauschen
Managing Director, Advisory, C&O Financial Services
David Palastro
David Palastro
Industry Lead - Insurance
KPMG Webianr Headshot - Scott Shapiro
Scott Shapiro
US Insurance Sector Lead
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