Action Engine
The Celonis Action Engine is a new kind of process excellence tool—an AI-powered process assistant that constantly analyzes data, and then sends signals to everyone involved to let them know that they need to take action to get a process back on track. You can even set up rules to let Action Engine take corrective action on its own, kicking off automations to update fields in underlying systems.
Mining your processes is just the beginning—with the Action Engine, you can now you can turn those insights into real-time, automated actions, so your processes just keep getting better and better.
How Does Celonis Action Engine Work?
Empower everyone with real-time recommendations
Mobilize employees to work smarter by arming them with Action Engine as their always-on process assistant. Now every employee can start their day with recommended actions for correcting potential process issues.
Take the next-best-action right on time
Never miss an opportunity to improve your process outcomes. Action Engine’s process-aware and always-on trigger watches every business and user activity in the process, and interjects with “next-best-action” alerts or direct actions in real-time.
Apply AI-driven actions in an instant
Ensure the smartest possible decision is made at each step in the process with Action Engine Skills, based on machine learning AI or business logic to respond intelligently to complex conditions.
Automatically apply learnings from processes
Reduce manual effort and cross-systems errors when taking the next-best-action by automating the action in the downstream systems. Action Engine integrates directly with Celonis Process Automation to ensure actions can be taken automatically, regardless of system.
Action Engine Features & Capabilities
Action Engine works alongside your teams to achieve operational flow, by providing AI-powered next-best-action recommendations at each step in the process.
Action Engine Skills
Use machine learning or business logic to create “skills” that are process-aware, and receive next-best-action recommendations based on various inputs from a variety of data sources.
Celonis Inbox: Next-Best-Action Recommendations
Celonis Inbox shows real-time recommendations to employees—on any device and at any point in the process—when their attention is needed to take corrective action.
Cross-System Integration and Automation
Directly trigger actions in any system, with integration from Celonis Action Engine to Process Automation, which uses APIs and pre-built integrations to directly input or change data in IT systems.
AI-Driven Learning
Action Engine learns over time, watching the outcome of each recommended action, and uses this data to update future recommendations in order to make outcomes better and better over time.
