Task Mining
Use Celonis Task Mining to gain an end-to-end process insight that combines Business Data with Desktop Data and enables unprecedented levels of automation and productivity by leveraging the entire Celonis platform.
How Does Desktop Data Collection Work?
Capture Desktop Data
- Running in the background and getting active when an allowlisted application is used
- Collecting clicks, scrolls, user actions, and their timestamps
- Enhancing it with desktop files data and screenshots
Add Context & Cluster Activities
- Contextualizing data with Optical Character Recognition & AI
- Enabling grouping of desktop events by activity – like ’creating a purchase order’
Complete Process Insight
- Correlating Desktop Data with Business Data from transactional systems
- Matching based on IDs, activity and timestamp
Optimize Outcomes
- Leveraging the analysis for further insights and understanding the impact of each recommended action on business outcomes
- Enhancing Process Automation and Operational Apps with Task Mining data
Task Mining Features & Capabilities
Identify time-consuming tasks, find where processes are getting stuck waiting for human intervention, and validate the complete and best set of tasks to achieve the best business outcomes.
Task Mining Client
The Task Mining Client collects desktop data by capturing user clicks, application actions, and screenshots. Task Mining is enabled with enterprise-ready user privacy features that enable allowlisting of applications, hashing and obfuscation of sensitive data like passwords.
Optical Character Recognition and AI
Celonis AI “reads” the textual data, and groups the data into “activities” (such as researching a customer or updating an order) through clustering algorithms. These actions and activities provide a means to understand and analyze user patterns and behaviors.
Data Matching
After collecting the desktop data, Celonis matches them with business data from transactional systems based on IDs, activity and timestamps.
Execution
Leveraging the analysis for further insights and understanding the impact of each recommended action on business outcomes, Task Mining integrates with the Celonis Intelligent Business Cloud and to enhancee Process Automation and Operational Apps with desktop data.