Use Celonis Task Mining to gain an end-to-end process insight that combines Business Data with Desktop Data and enables unprecedented levels of automation and productivity by leveraging the entire Celonis platform.
Identify time-consuming tasks, find where processes are getting stuck waiting for human intervention, and validate the complete and best set of tasks to achieve the best business outcomes.
The Task Mining Client collects desktop data by capturing user clicks, application actions, and screenshots. Task Mining is enabled with enterprise-ready user privacy features that enable allowlisting of applications, hashing and obfuscation of sensitive data like passwords.
Celonis AI “reads” the textual data, and groups the data into “activities” (such as researching a customer or updating an order) through clustering algorithms. These actions and activities provide a means to understand and analyze user patterns and behaviors.
After collecting the desktop data, Celonis matches them with business data from transactional systems based on IDs, activity and timestamps.
Leveraging the analysis for further insights and understanding the impact of each recommended action on business outcomes, Task Mining integrates with the Celonis Intelligent Business Cloud and to enhancee Process Automation and Operational Apps with desktop data.
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