Celonis Strategic Global Alliance
IBM
Titanium Partner
Together, IBM, Red Hat and Celonis are strategic partners working to help clients weed out process inefficiencies and realize process excellence, practice business execution at full capacity and rapidly get maximum customer value.
Our Partnership - Working together
Celonis, IBM & RedHat: Transforming Business Execution
IBM Consulting is integrating Celonis Process Mining services to help clients create intelligent workflows across areas like supply chain, finance, procurement, HR and customer experience. Celonis is embracing an open hybrid cloud strategy by re-platforming on Red Hat OpenShift to give customers more flexibility and choice on how they deploy their technologies, while providing the consistency to scale across multiple clouds.
Through our strategic partnership, both IBM and Celonis address market challenges in the following ways:
New IBM Process Mining GenAI Connector for Supplier Assessment revolutionizes the way to analyze, optimize, and transform processes, and untapped opportunities to drive efficiency, performance, and success in your campaigns.
Combining Process Mining & GenAI for Customer Touchpoint Analysis to improve Service Performance and Customer Experience.
Utilising IBM® watsonx.ai™ to help prepare data for process mining – a crucial part of Process Intelligence – as well as assist with mapping, modelling, and the analysis.
Solutions
IBM GenAI Connector for Customer Touchpoint Analysis
Enhance customer service performance by identifying and eliminating root causes through detailed analysis of customer interactions to optimize processes, reduce reliance on call center agents, and uncover opportunities for automation.
IBM GenAI Connector for Supplier Assessment
Analyze supplier contracts to extract key details such as inflation-bound pricing clauses and payment terms. This information is combined with traditional supplier performance metrics from your P2P analysis.
IBM 4 Way Match
This solution integrates watsonx with process mining to unlock transformative value by combining unstructured data with structured process data. It ingests unstructured data from contracts, matching it with ERP data, purchase orders, and invoices for a 4-way match. Enhanced with recommendations and a conversational interface, the Watsonx + Celonis integration reveals hidden insights, driving transparency and maximizing process value
Success Stories
Events & Webinars
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