Vodafone shares their process excellence journey in Network Operations and how they leverage automation to ultimately improve their end-to-end processes to deliver an improved NPS for their customers. Michelle Willis, Head of Technology Operations will expand upon this journey and reflect on the reality of what is not seen or what is not normally seen in a standard data analysis.
How can Celonis help Vodafone?
Improve the customer experience
Key differentiator in the telco industry
Empower employees to deliver
Boost the efficiency of internal processes
Simplify the trouble-to-resolve process
Oversee the end-to-end ticketing process
Use data to better understand your process
Make informed, automated decisions about tickets
Reduce time and improve automation
Reduce end-to-end resolution time by 88%
Reduce journey-to-fix time by 90%
Improve automation and ticket resolution
Watch the demo
See how Celonis demonstrated value in just 3 weeks by connecting to and analyzing Vodafone's Incident Management data.