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Simplify the Trouble-to-Resolve process

Welcome Vodafone!

How process mining is helping Vodafone

Vodafone shares their process excellence journey in Network Operations and how they leverage automation to ultimately improve their end-to-end processes to deliver an improved NPS for their customers. Michelle Willis, Head of Technology Operations will expand upon this journey and reflect on the reality of what is not seen or what is not normally seen in a standard data analysis.

How process mining is helping Vodafone UK find a new tomorrow?
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How can Celonis help Vodafone?

Telco - Orderr-to-Activation

Improve the customer experience

  • Key differentiator in the telco industry

  • Empower employees to deliver

  • Boost the efficiency of internal processes

Customer Service

Simplify the trouble-to-resolve process

  • Oversee the end-to-end ticketing process

  • Use data to better understand your process

  • Make informed, automated decisions about tickets

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Reduce time and improve automation

  • Reduce end-to-end resolution time by 88%

  • Reduce journey-to-fix time by 90%

  • Improve automation and ticket resolution

Watch the demo

See how Celonis demonstrated value in just 3 weeks by connecting to and analyzing Vodafone's Incident Management data.

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โ€œWe could see in our process flows, one of our customer journeys actually had 85% of faults on a particular routeโ€ฆ why would we be doing that manually? Easy win - we should automate that processโ€

Michelle Willis
Head of Technology Operations
Vodafone