Vodafone shares their process excellence journey in Network Operations and how they leverage automation to ultimately improve their end-to-end processes to deliver an improved NPS for their customers. Michelle Willis, Head of Technology Operations will expand upon this journey and reflect on the reality of what is not seen or what is not normally seen in a standard data analysis.
Key differentiator in the telco industry
Empower employees to deliver
Boost the efficiency of internal processes
Oversee the end-to-end ticketing process
Use data to better understand your process
Make informed, automated decisions about tickets
Reduce end-to-end resolution time by 88%
Reduce journey-to-fix time by 90%
Improve automation and ticket resolution
Arrange a demo with our expert Tom Truman to find out how Celonis EMS is helping Vodafone UK save 2m work hours. Learn how you can speed up the Trouble-to-Resolve process in your Vodafone business.
“We could see in our process flows, one of our customer journeys actually had 85% of faults on a particular route… why would we be doing that manually? Easy win - we should automate that process”