HP's Journey to Data-driven Business Execution with Celonis
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HP's Journey to Data-driven Business Execution with Celonis

by Celonis
November 15, 2021
5 min read

Any organization can have a powerful vision and strong idea of how they want to innovate and change the world. But itโ€™s their ability to execute on that vision and bring it to life that ultimately separates them from their competition.

When a business is executing at full capacity and making its vision a reality across its operations, itโ€™s an incredible achievement to behold. Thatโ€™s why we invited a whole host of our customers to speak at Celonis World Tour 2021, giving them a chance to share how theyโ€™ve mastered data-driven business execution, and show off the incredible impact itโ€™s had on their business.

Joining us live for the event, Christine Hawkins, Director of Digital and Process Transformation at HP, walked us through her organizationโ€™s Celonis journey so far. She shared some amazing results, and useful tips for other leaders looking to transform their processes and unlock valuable process insights trapped in legacy systems and platforms.

Hereโ€™s a quick recap of Christine and HPโ€™s story.

It all began with a monumental order backlog

Like many of our customers, HPโ€™s journey with Celonis began when the team recognized a need for a clear and detailed view of its processes. But that need didnโ€™t become apparent during a comfortable planning session, or a routine review of its systems. It presented itself in the form of a major operational crisis.

โ€œOver the last couple of years HP has been implementing a new SAP system,โ€ Christine explained. โ€œIn some of our markets, it was just a replacement of an old SAP order management system. But in others, we had to completely replace an old legacy tool. Everything was going well until we had to turn that legacy system off.โ€

โ€œThat told us that we werenโ€™t really clear on exactly how our processes worked, particularly in our legacy systems. It led us to explore new and innovative techniques out there that can help us with that. And that's how we found the Celonis Execution Management System (EMS).โ€

Breaking down some unique IT barriers

With a clear โ€” and very present โ€” need for greater process visibility identified, and Celonis selected as the ideal partner to provide it, HP got to work on implementation. But it wasnโ€™t long before some unique barriers started to hold up progress.

โ€œThe HP IT team have some very unique requirements for connecting up a tool to our systems,โ€ explained Christine. โ€œSo there were quite a lot of hurdles to get through before we could get Celonis connected. At times, my own team questioned whether fighting to meet those requirements was even worth it. But Celonis never gave up.โ€ย 

โ€œTheyโ€™ve seen every type of requirement coming out of companies, so there was no challenge they couldnโ€™t meet,โ€ she continued. โ€œThey helped us go through all the hurdles and find a solution that would work within the HP IT environment. It was wonderful to have a partner experienced enough to push us through that challenging part of the journey.โ€

HP saw big value โ€” fast

Today, the Celonis EMS is fully deployed at HP. And in just a few short months the team has already seen significant tangible and intangible benefits. โ€œSo, weโ€™ve recently been taking steps to help our traditional process improvement community in HP to be more agile and nimble, and Celonis has really helped us with that,โ€ said Christine.

โ€œWeโ€™re trying to create a continuous stream of new use cases, rolling them all out in an agile way, helping teams realize their benefits quickly, then improve the value delivered over time,โ€ she continued. โ€œBy getting Accounts Payable live first, weโ€™ve been able to demonstrate the immense value that Celonis can deliver, and get a lot more teams interested in applying it across their lines of business.โ€

And when you look at the results already seen in Accounts Payable, itโ€™s easy to see why so many other teams want in. Using Celonis, Christineโ€™s team found up to a billion dollars worth of cashflow opportunity in AP alone.

Christineโ€™s advice to new Celonis customers

To wrap her session up, Christine shared some valuable wisdom for other process transformation leaders that are thinking about, or just starting their journey with the Celonis EMS.

โ€œFirstly, as with any innovative new tool, when you try to implement something like the Celonis EMS, youโ€™re always going to encounter some level of skepticism or resistance,โ€ she said. โ€œWhat we found very valuable was having an executive sponsor who was willing to help us push Celonis through. We also worked closely with the Celonis team, who frankly have already handled every possible objection in the book. Together, they were able to calm every concern, and keep the implementation moving.โ€

Christineโ€™s second piece of advice went back to the results HP saw in Accounts Payable, and the power of demonstrating value quickly. โ€œAfter we onboarded our AP data into the EMS, we went to our executives and said, this is our data, and this is what we found,โ€ Christine explained. โ€œWe showed them two huge findings in a five-minute demonstration, and engagement went through the roof.โ€

โ€œNothing grew our buy-in quite like seeing our own data in Celonis, showing everyone what our teams really do, and what HP invoicing processes really look like. I canโ€™t recommend it enough.โ€

Your journey to data-driven business execution starts here

If youโ€™d like to learn more about Christine and HPโ€™s journey to execution excellence with Celonis, you can catch up with her session from Celonis World Tour 2021 on-demand. Or, to learn what your organization could achieve with the Celonis Execution Management System, book a live demo today.


Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of instruments and applications, the Celonis Studio as well as platform capabilities for business executives and users. The Celonis EMS offerings help companies manage every facet of execution management from analytics to strategy and planning, management, actions and automation.

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