Salesforce CRM is the backbone of Sales and Service at your company, but there are execution gaps and opportunities in those processes that cannot be tackled using traditional analytics alone. The Celonis Execution Management System works with Salesforce Sales Cloud and Service Cloud to eliminate execution gaps in your CRM. See how Celonis can help you accelerate revenue growth and customer satisfaction by maximizing the execution capacity of your Sales and Service processes.
From the very first marketing touch through to the closed deal and ongoing customer service, modern organizations rely on Salesforce to connect with their customers. But these operations are often so complex, they actually hamper your performance by creating execution gaps. Celonis for Salesforce helps you eliminate execution gaps, so you can free your systems from the constraints of complexity and maximize your capacity to capture more revenue, optimize marketing investments, and delight your customers.
At Dell Technologies Services, we operate at a massive scale, with 35,000 service professionals supporting 173 million assets with customers in 170 different countries. With our 94% CSAT rating, we always strive for best-in-class. We brought Celonis in to help us visualize the interactions across this complex service lifecycle and for the first time see how they’re really working — then design how we want them to work better in the future. Celonis is a key capability within Dell Technologies to improve our operational efficiency and customer satisfaction.
Industry leaders are maximizing execution capacity with Celonis across Sales, Service, Marketing, and more.
Execution Applications are purpose-built to maximize execution capacity in specific departments, and the Opportunity Management Execution App helps you do just that by analyzing process-related data in real time, identifying execution gaps and taking action to close them. It’s a pre-packaged way to win more, win faster and win smarter.
…the act of automating the understanding and improvement of internal processes… It includes templates out of the box for common tools like SAP, Oracle, Salesforce.com, ServiceNow, Jira, etc.”
New Celonis Tool Moves Process Mining Vendor into Customer Experience
Harness the power of EMS to create extraordinary experiences for your customers.