From the very first marketing touch through to the closed deal and ongoing customer service, modern organizations rely on Salesforce to connect with their customers. But these operations are often so complex, they actually hamper your performance by creating execution gaps. The Celonis Execution Management System works with Salesforce Sales Cloud and Service Cloud to eliminate execution gaps in your CRM. See how Celonis can help maximize your capacity to capture more revenue, optimize marketing investments, and delight your customers.
Industry leaders are maximizing execution capacity with Celonis across Sales, Service, Marketing, and more.
Gain insight into the root causes behind your core sales and revenue metrics across front- and back-office systems.<!— htmlmin:ignore —>
Understand the capacity of your sales process — how well your sales people follow it, where deals get stuck, and how different steps contribute to sales velocity.<!— htmlmin:ignore —>
Implement next-best actions to keep your salespeople and managers working effectively to achieve goals.<!— htmlmin:ignore —>
Surface patterns and root cause behind key metrics like NPS, SLAs, and resolution time.<!— htmlmin:ignore —>
Understand the customer’s journey through your support process and identify steps and trends that negatively impact satisfaction.<!— htmlmin:ignore —>
Leverage recommended actions and automations to ensure agents can take the right steps to resolve cases quickly and effectively.<!— htmlmin:ignore —>
Execution Applications are purpose-built to maximize execution capacity in specific departments, and the Opportunity Management Execution App helps you do just that by analyzing process-related data in real time, identifying execution gaps and taking action to close them. It's a pre-packaged way to win more, win faster and win smarter.
…the act of automating the understanding and improvement of internal processes… It includes templates out of the box for common tools like SAP, Oracle, Salesforce.com, ServiceNow, Jira, etc.”
New Celonis Tool Moves Process Mining Vendor into Customer Experience
Harness the power of EMS to create extraordinary experiences for your customers.