Salesforce CRM is the backbone of Sales and Service at your company, but there are hidden inefficiencies and opportunities in those processes that cannot be discovered and acted upon using traditional analytics alone. Celonis Process Mining software works with Salesforce Sales Cloud and Service Cloud to eliminate friction in your CRM’s processes. See how Celonis can help you accelerate revenue growth and customer satisfaction with Frictionless Sales and Service.
From the very first marketing touch through to the closed deal and ongoing customer service, modern organizations rely on Salesforce to connect with their customers. But as these operations grow in scale and complexity, it becomes harder and harder to visualize and optimize processes that run through Salesforce. Celonis for Salesforce helps you identify and remove friction, so you can capture more revenue, optimize marketing investments, and delight your customers.
At Dell Technologies Services, we operate at a massive scale, with 35,000 service professionals supporting 173 million assets with customers in 170 different countries. With our 94% CSAT rating, always strive for best-in-class. We brought Celonis in to help us visualize the interactions across this complex service lifecycle and for the first time see how they’re really working — then design how we want them to work better in the future. Celonis is a key capability within Dell Technologies to improve our operational efficiency and customer satisfaction.
by using CRM data to visualize what’s really happening in your Sales process. What are the most common paths that Opportunities take from open to close? What are the biggest deviations by product, team, competitor, business segment, and geography? How can you correct these deviations to improve close rates and accelerate Sales cycles?
by eliminating friction in your support processes in Service Cloud. Visualize the paths your service cases take from open to resolution. See how efficiency is impacted by customer segment, product, geography, service center, and team. Identify and roll out best practices across your service operations to improve customer satisfaction.
by streamlining the Lead-to-Close process across Pardot and Sales Cloud. Visualize how Marketing Leads enter and pass into the Sales funnel. See how Leads from different channels, personas, and Marketing tactics progress through the funnel and eventually become downstream Sales Opportunities and revenue. Optimize spend to invest in the most successful Marketing channels and tactics.
Industry leaders are achieving Operational Excellence with Celonis across Sales, Service, Marketing, and more.
…the act of automating the understanding and improvement of internal processes… It includes templates out of the box for common tools like SAP, Oracle, Salesforce.com, ServiceNow, Jira, etc.”
TechCrunch, New Celonis tool moves process mining vendor into customer experience