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Identifying and Eliminating common bottlenecks impacting your Service-Level Experience

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Webinar

Identifying and Eliminating common bottlenecks impacting your Service-Level Experience

April 20th | 1pm ET

Emerging business models are significantly increasing the number of transactions that occur in todayโ€™s business environment. Simultaneously, the rise of IoT and the growing number of personal devices are also increasing the total number of โ€œthingsโ€ being used in any given company. As a result, we are seeing IT and customer service management processes being put under tremendous pressure, causing service quality and speed to suffer. What may have worked when a company had a few hundred tickets each day is suddenly not working now that the company has thousands of tickets to handle each day

In this webinar, you will learn how leading technology organizations increase customer satisfaction, save significant time and money by removing friction points across these common bottlenecks:

  • Multi-Hop tickets

  • Failure to โ€˜Shift Leftโ€™

  • Improper Intake Causing Rework

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